Refund Policy

This Refund Policy applies to EchoTags’ business customers.

1. No Refunds

All sales (subscriptions and Tags) are final and non-refundable, except where required by applicable law.

2. Damaged Tags

Customers with an active Protection Plan (€1 per location per month) are entitled to automatic free replacements for damaged Tags assigned to covered locations. Standard warranty covers manufacturing defects.

3. How to Request a Replacement

• Contact us at contact@echotags.nl with the tag ID(s) and affected location(s).
• We may ask for a brief description or photo to classify the issue for quality tracking.

4. Changes

We may update this policy; significant changes will be posted on this page.

Last updated: 2025-08-12